Our Passion Is Creating Pristine, Welcoming Spaces That Enhance the Quality of Life for Our Customers.

What you can expect from us.

Our mission is to make your space shine with top-quality, reliable cleaning solutions tailored to your unique needs. We are committed to delivering exceptional service with a friendly and professional approach, ensuring your complete satisfaction every time.

  1. We'll provide a fixed price based on the size and condition.
  2. If anything isn't as described we'll let you know before we start.
  3. Found an issue? We'll return quickly to fix it.

Should we fall short on any occasion we provide you with certain assurances that are detailed below in our Happiness Guarantee and Bond back Guarantee policies.

What we expect from you.

Because we deliver of no cost quotes to hundreds of people and businesses around the country each day it's impossible for us to provide an in-person assessment. For this reason we rely on you to accurately describe the scope of the task we are being asked to quote, for example the size and condition of the property and any specific tasks you require, number of carpeted rooms, or state of the gardens / lawns etc.  Having this information allows us to keep our operating costs lower while providing you with a fixed price and our Happiness / Bond Back Guarantee.

On arrival if our team assess the property or condition description or scope as inaccurate we'll contact you before we start to discuss any modifications to your booking.

Happiness GUARANTEE

Our Happiness Guarantee represents our commitment to you. Should you have a concern with the service you have received, we will work with you to make it right.

Here’s the procedure:

  1. Call us within 48 hours of your cleaning and provide us with details of your concerns and/or issues.
  2. Photos of concerned areas may be required prior to any revisit.
  3. We will re-schedule the clean at no cost to you at the earliest possible time, usually on the following business days. Our team will return to your home and address the areas of concern. Please note that re-cleans must be completed within 7 business days of last service to be eligible for a re-clean.
  4. After the re-cleaning, if you still have concerns regarding the clean, we will review your issues once again and if we are unable to address your concerns, we will fairly provide a credit or a refund to you.

Our happiness guarantee does not extend to services booked incorrectly, deep cleans booked as end of lease cleans, builders cleans booked as a hourly rate, or cleans whereby through no fault of our own something has gone awry i.e. there was no power or water or limited access to the property.

Our happiness guarantee DOES NOT entitle you to the following.

  • Free service provision after our 7 day grace period.
  • A monetary payment in lieu of a re-clean within 7 days or free extras in lieu.
Raise an issue

Bond Back GUARANTEE

Our Bond Back Guarantee represents our commitment to you. Should you have a concern with the service you have received, we will work with you to make it right.

Our Bond Back Guarantee represents our commitment to you. Should your agent have a concern with the cleaning service you have received, we will work with you to make it right.

Here’s the procedure:

  1. Contact us within 48 hours of your cleaning and provide us with details of your agents concerns and/or issues via email.
  2. Photos of areas of concern and agent report may be required prior to revisit.
  3. We will re-schedule the clean at no cost to you at the earliest possible time, usually on the following business days.
  4. Our team will return to the property and address the areas of concern. Please note that re-cleans will be completed within 7 business days of initial report.
  5. Fair and easy access must be provided in a timely manner
  6. After the re-cleaning, if there are still concerns regarding the clean, we will review your issues and if we are unable to address your concerns, we will fairly provide a credit or a refund to you.

Our Bond Back Guarantee does not extend to;

  • Services booked incorrectly
  • Furnished properties
  • Deep cleans booked as end of lease cleans
  • Hourly rate end of lease cleans
  • Builders cleans booked as a hourly rate
  • or cleans whereby through no fault of our own something has gone awry i.e. there was no power or water or limited access to the property.

Our Bond Back Guarantee DOES NOT entitle you to the following;

  1. Free service provision after our 7 day grace period.
  2. A monetary payment in lieu of a re-clean within 7 days or free extras in lieu.
Raise an issue

General Policies & Procedures

Clean4you provides reliable and affordable House Cleaning, End of Clean Cleaning, Spring Cleaning, Carpet Cleaning, and Lawn Mowing & Gardening services to customers throughout areas in Adelaide, Brisbane, Canberra, Central Coast, Gold Coast, Newcastle, Perth, and Wollongong.
Labour Hour

A labour hour is defined as 1 hour of labour performed by 1 professional. Therefore a team of 2 professionals completing 1 hours of work is 2 labour hours. If you have any questions regarding labour hours or billing procedures please call the office prior to your scheduled cleaning.

We have a 2 labour hours minimum for any hourly job. Labour hours may include time taken to load and unload supplies & equipment from vehicle.

Minimum Service Hours

Clean4you has a 2 hour minimum service time for all household cleaning services. Lawn and carpet cleaning services are delivered based on quoted amounts.

Initial Inspection Upon Arrival

Upon arrival at your property our cleaning team will conduct a walkthrough, and if you're present, you're welcome to join. This allows us to review the service against the provided scope. If any adjustments are needed, such as requiring additional time, we will promptly communicate with you before proceeding with any work.

Work, Health, and safety

Just as we consider the safety and well-being of our clients/ Participants, we also have a responsibility to provide a safe work environment for our team members. If at any time a member of our team feels unsafe, or the environment (i.e. the Participants home and /or surrounds) becomes unsafe for one of our team members to be in, they will leave the premises promptly and full charges of the booked service will apply.

Pets

If you have a dog, which is not a service dog, we ask that you keep them restrained, outside or in a room that our team members will not be accessing to avoid any unnecessary incidents.

While we love pets, our team members do not clean animal waste, litter trays or other pet areas.

Smoker Status

For the safety of our team members, we ask that all members of the household refrain from smoking indoors while our team members are onsite. In addition to this, we kindly ask that you make every attempt to clear your home of any smoke by opening all possible windows and doors at least 1 hour prior to your scheduled clean. We appreciate your understanding in this matter.

Public Holidays

No service will be carried out on Public Holidays. If you wish to schedule an additional service date to cover a service that falls on a public holiday, we suggest you contact us ASAP with your preferred date and time however we cannot guarantee availability.

Right to Refuse Service

We reserve the right to refuse/cancel service for any reason. Reasons may include:

  • Professionals feeling threatened, unsafe, or uncomfortable for any reason.
  • Professionals not able to complete request within maximum time limit set.
  • Condition of property is not as described by client.
  • Job requested is not as described by client.

If you have any questions regarding our terms & conditions please contact us 1300 10 22 10.

Terms of Service

If you book a service with Clean4you, you agree to our following Terms of Service. Clean4you is a digital platform which allows clients to book cleaning and other home services. If you have any questions regarding these terms, please contact us and we will be happy to explain them in further detail.

Clean4you Service Providers are not employees of Clean4you. Clean4you is a digital platform that allows independent contract service providers to access pre-arranged work. All service providers registered with the Clean4you platform have gone through a rigorous vetting process including and not limited to National Police checks and must regularly demonstrate a high quality of workmanship to stay on our platform.

Please familiarise yourself with the following

Bookings

We schedule all bookings as we receive them. Your appointment/s will take place at the same time, on the same day for each scheduled service, unless we receive specific instructions from you to change this.

Flat Rate Pricing

We offer flat-rate pricing depending on the size of the home, though we reserve the right to adjust the price for fairness if your home is larger, has copious amounts of pet hair, is messier than normal, or not in the condition as described at time of booking.

Clean4you Guarantee

We offer a guarantee on all of our work. This includes a free re-clean of the spots that were missed during your initial cleaning. A claim on the re-clean must be made within 24 hours of service. A claim may not be made if you were present during the cleaning and approved the work during the walk-around. A claim may also not be made if hourly service with a set time limit was selected and the cleaners did not have enough time to complete the task.

Arrival Times

Please be aware that we provide an arrival window of 1 hour to allow us to deal with the unpredictability of traffic, parking and other surprises. An arrival window may look like: 8:00am-9:00am, 1:00pm-2:00pm. If our team happens to be running late to your appointment, don’t worry we will notify you as soon as possible.

Entry & Lock outs

If you will not be home to let us in, we ask that you provide us with entry instructions and, if necessary, an alarm code. A full service cancellation fee may be applied in the event that the cleaning professional arrives and is unable to access the property.

Accessibility

Please ensure that the cleaning professional have full accessibility to your home during the service. This includes having running water, electricity and ability to complete their job without interruptions from other service providers. Any pets or minors should be monitored to ensure they are not interrupting the cleaning. A $50 fee may be applied in the event that the cleaning professional arrives and is unable to complete their cleaning due to any kind of interruption. This fee is in place to cover expenses they incur for lost travel time and fuel.

Keys

Clean4you is unable to accept keys from our customers due to unpredictability and security concerns. We will not be able to track or retrieve any keys passed to your cleaning professional. We recommend using a key lockbox as a secure and convenient way to give teams access to your keys and home. If you have any entry or alarm instructions, you may add this to your booking notes or emailing/calling us so we can add this to your notes.w

Parking Accessibility

This is usually only an issue in CBD areas where parking is a challenge. We do require a place to park close to your front door so your cleaning is uninterrupted. At any time where cleaners have no choice but to use paid parking we will ask for your agreement prior and add the cost onto your final invoice. Otherwise, we have the right to cancel/reschedule service if no parking is available.

Payments

We accept Visa, Mastercard, and Amex. A hold of funds equal to the total amount of your service fee will be placed on your card at 6am on the day of your service. However, you will not be charged until the evening of your completed service. We will make every effort to contact you however we reserve the right to cancel any booking which fails to complete a security hold on your funds.

We accept all major credit cards as forms of payment. All payments must be made before the cleaning or immediately after our cleaners finish, before they leave your home. Any late payments may incur a $25 fee.

Account Customers

Account customers must be pre-approved prior to any service being provided.
You the Customer agree that if we have not received payment in full for the service within the agreed terms as detailed on your invoice then a late payment fee of $50 applies for the first month. Additional Late payment fees will be charged on a fixed rate of 10% per annum for each 3 days that any amount remains outstanding thereafter.

In the event where your overdue account is referred to a debt collection agency, law firm and or the NSW New South Wales Civil and Administrative Tribunal., you will be liable for all costs which would be incurred as if the debt is collected in full, including legal demand costs, court costs and other miscellaneous costs associated with the collection of the outstanding payment.

Unpaid Services

Unless by prior written arrangement The Customer agrees to pay in full, within 7 days of the invoice date.

The Customer agrees to pay a late fee administration charge of $10 per day for each day after the 7-day period that payment is not received

Adding Collection Costs

In the event where your overdue account is referred to a collection agency and/or law firm, you will be liable for all costs which would be incurred as if the debt is collected in full, including commission on collection of the additional costs and also including legal demand costs.

Adding Interest

Overdue accounts will be subject to interest at the rate of 13% p.a., calculated for the period the account is due until the date it is paid.

Cancellations & Reschedules

All cleaning cancellations / rescheduling must be made 24 hours prior to the cleaning service scheduled date. If a cleaning is within the 24 hour period before the service is to be rendered, the customer may be charged a cancellation fee to cover the cost of disrupted service. Please be aware that cancellations do impact the cleaners potential daily earnings and disrupts their schedule.

If Clean4you receive a cancellation or reschedule request on the day of the scheduled service a 100% late cancellation fee will apply.

If a cleaner attends the property and Clean4you have not received a cancellation or reschedule request, the full amount of the cleaning service will be charged.

Repeated cancellations or offences will cause a disruption in our service and may result in a cancellation of your service all altogether at any time.

You agree that threats of legal action or threats to damage our reputation unless we refund a fairly charged cancellation fee will be taken as libel, blackmail and will be documented and used as evidence in civil action against you.

Negative Reviews

Clean4you requires 7 days to fix and resolve any and all issues and problems before relating negative feedback on any public website. This includes, but is not limited to, Google and Facebook.

Safety

Providers have a right to feel safe and work in a safe environment.

If at any time a member of our team feels unsafe, or the environment (i.e. the Participants home and /or surrounds) becomes unsafe for one of our team members to be in, they will leave the premises promptly and full charges of the booked service will apply.

If at any time a member of our team is instructed to perform an illegal or dangerous task they will leave the premises promptly and full charges of the booked service will apply.

Providers do not move and/or lift heavy or bulky items inside or outside the house nor do we clean high reach areas (more than 2 step ladder). This includes couches, book cases, heavy white-goods, or any other fixed or heavy item. If you would like us to clean behind large appliances or furniture, please move them prior to our arrival.

If you require specialist cleaning please discuss this with our staff on 1300 10 22 10.

Breakages and Loss

Our service professionals always take extra time and care whilst servicing your homes. If there is a breakage or loss during your service notification of such an event must be made to Clean4you within 48 hours of service, by email or phone, provide us with a photo and estimate of the damages. Once Clean4you receives the notification, we will try our best to repair or replace the broken, damaged or lost item.

Clean4you reserves the right to contract suitable professionals to repair damages, and will make payment arrangements directly with its contractors to settle any damage repair.

Clean4you is not responsible for breakage due to normal wear and tear, deterioration cause by age, or damage caused by improper assembly, construction, or mounting of an item. Please inform us immediately if any items in your home require this type of attention.

Clean4you will not be responsible for any breakages or damage caused if the provider was specifically instructed contrary to our Terms and Conditions.

Referrals

A great deal of time is put into recruiting and checking the background and experience of our providers. Part of our service agreement states that you agree to not independently hire any of Clean4you's providers unless you pay our referral fee of $5000. This amount is due in full immediately upon personal employment of the cleaners, regardless of whether you use them for a recurring or one-time service.

BIO Hazards

Human and animal urine and faeces, medical syringes, mucous, vomit and blood all fall into the categories of biological hazards and blood-borne pathogens. A biohazard is organic matter that poses a danger to humans. For this reason, we ask our cleaners to avoid potential biological hazards and blood-borne pathogens beyond what is part of our cleaning checklist. We clean around them to the best of our ability and notify you of their presence. In any case where the cleaner feels unsafe we have the right to cancel the service.

Hoarding Conditions

If the condition of your property is deemed a cleaning situation that goes over and beyond our normal cleaning environment that is covered by our cleaning packages, our cleaning teams have the right to walk away or re-evaluate the rates in order to complete the job to clients expectations. In the event where cleaning teams decide to refuse service, you will be charged a $100 booking fee due to incorrect description of job. This fee is in place to cover expenses they incur for lost travel time and fuel.

Pets

We reserve the right to cancel/reschedule any services in the event where our professionals feel unsafe to enter due to unsecured pets. We require that any pets are secured at all times during cleanings. Our teams are instructed not to enter a property if they believe that an pet could be a potential threat. Please keep in mind that pets may behave differently is a family member is not around. A full service cancellation fee may be charged in the event where the cleaners cannot enter the property due to unsecured pets.

Public Holidays

Our offices are closed during NSW Public Holidays. However, most of our cleaning professionals will continue to be cleaning. If your cleaning professional is taking time off, we will contact you before your service to reschedule your cleaning. If you have a scheduled cleaning during public holidays and run into any issues or require support, we ask that you email us or leave us a voicemail, and we’ll get back to you during the next business day.

Our offices are closed during the following public holidays: New Year’s Day, Australia Day, Good Friday & Easter Monday, Anzac Day, Queen’s Birthday (varies state by state), Labour Day, Christmas Day and Boxing Day.

Weather

We reserve the right to cancel or reschedule jobs in the event of severe weather. We may determine that it is not safe to travel or perform work during this time, therefore, we may need to cancel or reschedule your service. We are not liable for any outcome in this event.

Unpredictable Events

We reserve the right to cancel/reschedule any services in the event of any unpredictable events. Such events may include: car accidents, traffic blocks, health & family emergencies. These events are uncontrollable and may lead to us cancelling or rescheduling your service. We are not liable for any outcome in this event.

 

Terms of Use (website)

Your use of this website is governed by the terms & conditions set forth below. By using this website, you agree to comply with and be bound by these terms and conditions. If you do not agree with these terms and conditions, you should not use this website and should exit it now. Clean4you may make changes to this website, including these terms and conditions, at any time without notice. You agree to be bound by the current version of these terms.

  1. Terms
    By accessing this web site, you are agreeing to be bound by these web site Terms and Conditions of Use, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this web site are protected by applicable copyright and trade mark law.
  2. Use License
    Permission is granted to temporarily download one copy of the materials (information or software) on Clean4you.com.au’s web site for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license you may not:
    modify or copy the materials;
    use the materials for any commercial purpose, or for any public display (commercial or non-commercial);
    attempt to decompile or reverse engineer any software contained on Clean4you.com.au’s web site;
    remove any copyright or other proprietary notations from the materials; or
    transfer the materials to another person or “mirror” the materials on any other server.
    This license shall automatically terminate if you violate any of these restrictions and may be terminated by Clean4you.com.au at any time. Upon terminating your viewing of these materials or upon the termination of this license, you must destroy any downloaded materials in your possession whether in electronic or printed format.
  3. Disclaimer
    The materials on Clean4you.com.au’s web site are provided “as is”. Clean4you.com.au makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties, including without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights. Further, Clean4you.com.au does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its Internet web site or otherwise relating to such materials or on any sites linked to this site.
  4. Limitations
    In no event shall Clean4you.com.au or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption,) arising out of the use or inability to use the materials on Clean4you.com.au’s Internet site, even if Clean4you.com.au or a Clean4you.com.au authorised representative has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.
  5. Revisions and Errata
    The materials appearing on Clean4you.com.au’s web site could include technical, typographical, or photographic errors. Clean4you.com.au does not warrant that any of the materials on its web site are accurate, complete, or current. Clean4you.com.au may make changes to the materials contained on its web site at any time without notice. Clean4you.com.au does not, however, make any commitment to update the materials.
  6. Links
    Clean4you.com.au has not reviewed all of the sites linked to its Internet web site and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by Clean4you.com.au of the site. Use of any such linked web site is at the user’s own risk.
  7. Site Terms of Use Modifications
    Clean4you.com.au may revise these terms of use for its web site at any time without notice. By using this web site you are agreeing to be bound by the then current version of these Terms and Conditions of Use.
  8. Governing Law
    Any claim relating to Clean4you.com.au’s web site shall be governed by the laws of the State of New South Wales without regard to its conflict of law provisions. General Terms and Conditions applicable to Use of a Web Site.